We are operating during the national lockdown!

We are operating during the national lockdown!

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We are a proud level 1 contributor to B-BBEE.

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Terms And Conditions

Stock is limited and prices do vary* stock seen in the image may not be available in store due to limited stock.

1. Delivery Policy
Due to the current Covid-19 worldwide outbreak, the global surging demand for high quality emergency medical supplies have strained the entire medical industry to the very brink of what is possible. We have shipments arriving weekly, but most product has been already reserved for our existing clients, who usually pay in advance to expedite their orders. Because we do not presently hold large volumes on certain lines and rely on our suppliers to deliver timeously in order for us to complete orders, we ask for your patience. Due to global surging demand, our supply channels are delayed, but we mitigate this our unique global 24/7 support capabilities and logistics support centre.

MED GEAR delivers free of charge on all orders over R5000.00 within South Africa, either door-to-door or counter-to-counter (Economy SAPO parcels only), depending on where you’re located. If you reside outside of a main centre but would like door to door delivery – you can select that delivery option for a R100.00 delivery fee.

Should you have any queries regarding your delivery options, please call our customer support agents +27 79 268 5125 or email: info@medgear.co.za.

2. Late Delivery
The Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”) entitles you to cancel your purchase within 7 days’ notice if the products you have purchased are not delivered within the agreed delivery period as specified in MED GEAR terms and conditions. The product(s) in question must be returned to MED GEAR in their original state, including all labels. Any such cancellation must be done by via MED GEAR call centre by either calling +27 79 268 5125 or emailing info@medgear.co.za. MED GEAR will then refund you.

3. Stock shortages
Should a product you have ordered be:

  • Temporarily unavailable, MED GEAR will notify you thereof as well as the anticipated delay in delivery and, unless you agree to wait for such longer period for delivery or accept delivery of another product instead or a credit on your MED GEAR account, MED GEAR will issue a refund in respect of that product to you;
  • permanently unavailable, MED GEAR will notify you and, unless you agree to accept another product instead or a credit on your MED GEAR account, MED GEAR will issue a refund in respect of that product to you.

4. Non-defective & defective products (your right to return)

  • Save for certain exceptional cases (such as made-to-order products or products that are a special buy out product), you are entitled to return any purchase concluded on MED GEAR within 7 days of the product(s) being delivered. In order to obtain a purchase price refund, the product(s) being returned must be sent back to MED GEAR in accordance with the return procedure set out in clause 7 below.
  • Consequently, if upon receiving your purchase you are not satisfied with your choice of product(s) and wish to return it for a refund as aforesaid, please retain the product(s)’ original packaging and do not wear the product where applicable. In particular, if you want to return non-defective products, please ensure the items are returned in the exact condition they were received in, and in their original packaging.
  • If the incorrect product is delivered to you by mistake (i.e. it is not the product you purchased), please do not remove the product from its original packaging or try the product on at all. Please promptly contact MED GEAR call centre on +27 79 268 5125 or email: info@medgear.co.za to notify MED GEAR thereof, so that we can resolve the mistake by arranging to collect such product from you and deliver the correct product to you as quickly as possible.

Supplier’s warranty:

Certain products may come with a supplier’s guarantee. If so, this will be stated in the product listing on the site. Clear details of these guarantees are given in their listings and no shopper may ask to be covered by a wide-ranging guarantee other than the one shown on such product listing.

6. Exclusions
You may not under any circumstances return the following:

  1. Non-defective products that have been “made to order”. (You will be notified of the relevant Online Sale if the products are “made to order”.)
  2. For hygiene reasons, due to their nature: non-defective clothing and workwear unless the garment has merely been tried on and not worn.
  3. Products that you or any other person has altered, repaired, incorporated or added to where such alteration, repair, incorporation or addition has not been authorized by MED GEAR.

Return procedure to be followed

  • Contact us at +27 79 268 5125 or email info@medgear.co.za and request a returns form.
  • Fill in the form and email it back to info@medgear.co.za
  • Pack your items securely in a box to prevent damage to the items being returned.
  • If your order was sent to you via the SAPO, you must take the package to a SAPO of your choice. Please post the return package to the following address:
  • 377 Rivonia Blvd
    Sandton, Johannesburg, 2128, South Africa
  • Within 10 business days of the returned item having being cleared by MED GEAR quality control, the money will be refunded back to the form of payment you used to pay for the order (either EFT or Credit Card) unless you specified that you want a store credit or a swop out

8. Processing of credits and refunds
Should you be entitled to a refund for any reason, such refund shall either be effected on the credit card used to purchase the product or be deposited into the bank account used in the Electronic Funds Transfer, within 10 business days of the returned item having been cleared by MED GEAR quality checking.

9. Fraud Prevention
MED GEAR reserves the right to refuse, in the interest of fraud prevention, processing any payment for any order, and/or to cancel any purchase partially or completely, with notice given to you. MED GEAR will be responsible for returning funds for the cancelled portion of the order to you only if you have already paid such funds.






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